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Commerce Access Wins Gold for Best Outsourced Inbound Contact Centre at the Industry Excellence Awards 2024
KUALA LUMPUR, 3 OCTOBER 2024 – Commerce Access Sdn. Bhd. (CASB) proudly announces its victory at the Industry Excellence Awards & Gala Dinner 2024, held at the Mandarin Oriental Hotel’s Grand Ballroom on 27 September 2024. CASB received the Gold Award for Best Outsourced Inbound Contact Centre Under 100 Seats, an acknowledgment of its dedication to excellence in Business Process Outsourcing (BPO) and digital solutions.
The event, themed “Celebrating the Stars”, brought together industry leaders to honour exceptional achievements and foster connections within the contact centre sector. The award underscores CASB’s commitment to providing outstanding customer service support and innovative solutions tailored to clients’ needs.
Puan Hajjah Afidah Kamarudin, Vice President of CASB, expressed, “This award is a reflection of our team’s dedication and ongoing efforts to create exceptional customer experiences. Having participated in this journey several times before, we are truly honoured to finally receive this recognition from the Contact Centre Association of Malaysia (CCAM), the most prestigious contact centre association in the country. Being acknowledged by CCAM, we hope our potential partners will also see the same value in working with us, as we continue striving for excellence in the industry.”
The Contact Centre Association of Malaysia (CCAM) hosted the event, celebrating industry innovators who have significantly contributed to the growth and success of the contact centre landscape.
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