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About Us

Pushing businesses to greater heights, CASB is a leading BPO outsourcing company in Malaysia.

About Us

Pushing businesses to greater heights.

Making a difference through our people, this is Commerce Access.

Made to Push Businesses Ahead

Commerce Access began within Commerce Dot Com’s ePerolehan system, recognizing our team’s exceptional talents. In 2019, we set out on a mission: to share our expertise, helping businesses surpass milestones and set new growth benchmarks.

Welcome to Commerce Access – where corporate excellence meets limitless potential. As a trusted BPO service provider, we are committed to delivering tailored solutions that drive success and operational efficiency.

Here to Create

At Commerce Access, we’re committed to elevating our clients to success, building strong brands, and staying competitive. Our passionate team drives growth across diverse industries, supported by seasoned professionals, efficient processes, and cutting-edge technology, fostering enduring client-customer relationships.

As a leading BPO outsourcing company, we specialize in streamlining business operations to enhance efficiency, allowing our clients to focus on their core competencies and achieve remarkable growth.

Our Journey

2008
2015
2019
2019
2019
2019
2020
2020
2021
2022
2023
2023
2023
2023

ePerolehan Contact Centre

We proudly stand as the backbone of the first ePerolehan Call Centre during its inaugural establishment, showcasing our pioneering spirit and commitment to laying the foundation for innovative customer service.




MSC Pioneer Status (1st Five Years)

Recognized by MDEC, our commitment to digital innovation and growth is underscored, validating our strategic alignment with industry standards and our dedication to staying at the forefront of technological advancements.




Benchmarking Study

Committed to continual improvement, we focus on elevating contact center performance. Through comprehensive industry comparisons, we tirelessly enhance efficiency, customer satisfaction, and competitiveness, demonstrating our unwavering dedication to excellence in customer service.


ISO 18295-1:2017 Customer Contact Centres

Upholding trust is paramount. Certified with Customer Contact Centre Management System Certification, we ensure the highest standards. Our commitment is evident in successful Surveillance Audits conducted in 2020, 2021, and 2022, solidifying our reliability and consistency.

COPC Customer Experience Standard

Setting ourselves apart, we achieve validation for high-performing operations on a global scale. Following COPC guidelines, we assure our clients of top-tier service quality, reflecting our dedication to maintaining excellence in every aspect of our operations.



Trained COPC

Our dedicated personnel are not just employees; they are well-trained experts in customer and stakeholder management, consistently delivering unparalleled customer experiences and epitomizing our commitment to exceptional service.




Aspect System

Utilizing only the best systems, we ensure optimal results and seamless communication. Our choice of cutting-edge technology guarantees that we consistently produce superior outcomes, reflecting our commitment to excellence in every interaction.




State Of The Art Contact Centre

State-of-the-art facilities define our commitment to efficiency, customer satisfaction, and employee morale. Our advanced technology and ergonomic design foster productivity, elevate service quality, and promote innovation, creating an environment conducive to success.


MSC Pioneer Status (2nd Five Years)

At Commerce Access, we are not just a service provider; we are industry contributors. Actively fostering growth, promoting innovation, and contributing to technology development, we play a vital role in driving economic growth within the industry.



Trained PMP

Equipping our contact center personnel with advanced project management skills, we enhance efficiency, problem-solving, and leadership abilities. This strategic investment ultimately elevates service quality and customer satisfaction, showcasing our dedication to continuous improvement.



Trained HRDC

HRDC certification for our contact center personnel is a testament to our commitment to skill development. This ensures a competent workforce capable of delivering quality customer service, maintaining compliance, and adapting seamlessly to industry changes.



TalkDesk

Understanding our customers’ needs, we transform experiences, reduce costs, and maximize operational efficiencies through the adaptive Talkdesk platform. Our commitment to innovation is evident as we embrace technology to meet and exceed customer expectations.



Reseller TalkDesk

Partnering with TALKDESK is a strategic decision grounded in firsthand experience of its efficiency. This partnership reflects our confidence in the platform’s capabilities, ensuring that our clients receive nothing short of exceptional service.




Brand Refresh

Embracing change while upholding our unwavering commitment, Commerce Access presents a refreshed look for a brighter future. This transformation signifies our dedication to evolving with the times while maintaining our steadfast commitment to excellence.




Services to Improve Your
Business For The Future

Let us help your business reach its fullest potential.

Enquire Now
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CASB, committed to growing and helping our clients accelerate toward success, and staying ahead of the competition.

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