Commerce Access
BPO Service Provider

A BPO – business process outsourcing company in Malaysia that seeks to drive impactful growth delivering value through effective bespoke solutions that empowers businesses to achieve more. Optimize your operations with expert Business Process Outsourcing in Malaysia, combining advanced solutions to drive efficiency, reduce costs, and strengthen your business focus.

Commerce Access
BPO Service Provider

A BPO – business process outsourcing company in Malaysia that seeks to drive impactful growth delivering value through effective bespoke solutions that empowers businesses to achieve more.

2008

Established

100+

Clients Served

170+

Employees

93%

Customer Satisfaction Rate

Pushing Businesses To

GREATER HEIGHTS

We are Commerce Access,
and this is what we do.

#EverReady

Our Services

As a leading BPO service provider in Malaysia, we specialize in a range of services designed to enhance your business operations. From inbound call center services to outbound contact center solutions and training services, our comprehensive approach positions us as your trusted partner among the top BPO companies in Malaysia for all your business process outsourcing needs. Dive into our list of services, we might just be a right fit for you. Dive into our list of services, we might just be a right fit for you.

Inbound Contact Centre

We offer a comprehensive Inbound Contact Center service, featuring expert solutions for customer care, first-level technical support, help desk assistance, product information and sales inquiries, as well as surveys and market research.

Outbound Contact Centre

We offer a comprehensive Outbound Contact Center service, featuring telemarketing, lead generation, debt collections, surveys and feedback gathering, subscription renewals, customer notifications, and fundraising support.

Customer Service Excellence Training & Consultancy

Explore our training programs covering CX best practices, call center etiquette, resilient leadership, productivity improvement, quality assurance, and handling difficult customers. Invest in excellence today.

Accreditations & Certifications

Our unwavering commitment to excellence and relentless pursuit ensure strict adherence to industry standards, solidifying our reputation as a leading BPO outsourcing company in Petaling Jaya, Malaysia.

Human Resource
Development Corporation

ISO 18295
Call-Centre Certified

ISO 37001 Certified

COPC Customer
Experience Standard

Information Security
Management ISO 27001

SIRIM Cutomer Contact Centre
ISO 18295-1: 2017

SIRIM Anti-Bribery
ISO 37001: 2016

Human Resource
Development Corporation

COPC Customer
Experience Standard

Information Security
Management ISO 27001

Customer Contact Centre Management System
ISO 18295-1: 2017

Anti-Bribery
Management System
ISO 37001: 2016

CyberSecurity Malaysia Collaboration Program, Strategic Partner

Human Resource
Development Corporation

COPC Customer
Experience Standard

Information Security
Management ISO 27001

Customer Contact Centre Management System

Anti-Bribery Management System

CyberSecurity Malaysia Collaboration Program, Strategic Partner

Explore Your Future With Us

We’re always looking to expand our family. Interested in joining us? Connect with us and we’ll figure out where you fit in with us! Explore the exciting world of business process outsourcing with us.

We’re #EverReady To Empower Your Growth – Get In Touch Today!

Commerce Access Logo White