Job Description
- Call quality monitoring Inbound, Outbound and Live Chat channel. Coaching for improvement call quality & other quality improvement processes.
- Manage CSI with low rating performance validation.
- Any other relevant task that is deemed required to ensure the best quality of service.
Minimum Experience (Year)
- 1 or 3 years
Qualification
- Diploma and 1 year relevant experience in customer contact centre;
OR
- SPM and 3 years relevant experience in customer contact centre