Job Description

  1. Call quality monitoring Inbound, Outbound and Live Chat channel. Coaching for improvement call quality & other quality improvement processes.
  2. Manage CSI with low rating performance validation.
  3. Any other relevant task that is deemed required to ensure the best quality of service.

Minimum Experience (Year)

  • 1 or 3 years

Qualification

  • Diploma and 1 year relevant experience in customer contact centre;

OR

  • SPM and 3 years relevant experience in customer contact centre

Apply for this position

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