Job Description

  • Contact and communicate effectively with customers to discuss delinquent accounts and payment options.
  • Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
  • Maintain professionalism and relationships with customers. 
  • Manage to achieve daily/weekly. monthly productivity standards (i.e call attempts, amount collected).
  • Maintain accurate records of all interactions and collection activities.
  • Comply with all relevant banking regulations and ethical collection practices.
  • Able to take on additional tasks when assigned by management. 
  • Ensure adherence & compliance to all internal policies/guidelines and external regulators requirements. 
  • Follow the instructions related to the purpose of generating Collection results.


  • At least a Diploma, Advanced/Higher/Graduate Diploma, any field


  • Min 1-year experience in a similar environment is preferred
  • Interpersonal Skills and Customer Service skills.
  • Debt Collection skills and knowledge of debt collection laws and regulations.
  • 1 year of working experience in the related field will be an added advantage
  • Strong problem-solving skills and attention to detail.
  • Possesses strong interpersonal skills and can thrive in a dynamic work environment.
  • Have good composure and showcase excellent problem-solving solving skills.
  • Able to speak and write in English / Bahasa Malaysia fluently. Others will be an added advantage.

Note: Only shortlisted candidates will be contacted.

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