Job Description
- Contact and communicate effectively with customers to discuss delinquent accounts and payment options.
- Deliver the best services to customers to ensure the highest customer satisfaction with the right procedures.
- Maintain professionalism and relationships with customers.
- Manage to achieve daily/weekly. monthly productivity standards (i.e call attempts, amount collected).
- Maintain accurate records of all interactions and collection activities.
- Comply with all relevant banking regulations and ethical collection practices.
- Able to take on additional tasks when assigned by management.
- Ensure adherence & compliance to all internal policies/guidelines and external regulators requirements.
- Follow the instructions related to the purpose of generating Collection results.
Qualification
- At least a Diploma, Advanced/Higher/Graduate Diploma, any field.
Or
- SPM qualification and 3 years of relevant experience in a customer contact centre.
Requirement
- Min 1-year experience in a similar environment is preferred.
- Interpersonal Skills and Customer Service skills.
- Strong problem-solving skills and attention to detail.
- Possesses strong interpersonal skills and can thrive in a dynamic work environment.
- Have good composure and showcase excellent problem-solving solving skills.
- Able to speak and write in English / Bahasa Malaysia fluently. Others will be an added advantage.
Contact Information
Note: Only shortlisted candidates will be contacted.
