Happenings

Commerce Access Sdn. Bhd. (CASB), in collaboration with Sabah Net Sdn. Bhd., convened Sabah CX Day 2026 at the Sabah International Convention Centre. The event brought together stakeholders from government agencies, GLCs, and corporate organisations to exchange insights on customer experience (CX) and service delivery.

Jetour Malaysia has officially launched its Customer Care operations through a strategic partnership with Commerce Access Sdn Bhd (CASB). The collaboration aims to strengthen after-sales support and deliver a seamless ownership experience for Malaysian customers as the brand continues to expand its presence nationwide.

CASB has made history by winning the Platinum Award for Best Contact Centre Operations at the CC-APAC Awards 2025 in Hong Kong. After first being crowned Malaysia’s Best Contact Centre Operations (Below 100 Seats), CASB went on to outperform competitors from 16 Asia Pacific countries, impressing judges with its excellence in customer experience, operational discipline, technology advancement, and employee engagement. This milestone not only highlights CASB’s world-class standards but also reinforces Malaysia’s growing strength in customer experience and digital operations.

Commerce Access Sdn. Bhd. (CASB) proudly announces its victory at the Industry Excellence Awards & Gala Dinner 2024, held at the Mandarin Oriental Hotel’s Grand Ballroom on 27 September 2024. CASB received the Gold Award for Best Outsourced Inbound Contact Centre Under 100 Seats, an acknowledgment of its dedication to excellence in Business Process Outsourcing (BPO) and digital solutions.

Commerce Access Sdn Bhd (CASB) proudly announces the renewal of its partnership with MYTV Broadcasting Sdn Bhd (MYTV), the ‘ Free to air’ Digital TV platform with no monthly subscription, for the third consecutive year.

Commerce Access Sdn. Bhd. (CASB), a leader in Business Process Outsourcing (BPO) and digital solutions, has been honoured with the CyberSecurity Malaysia Appreciation Award at the Cyber Defence and Security Asia (CyberDSA) 2024 event.