Happenings

CASB has made history by winning the Platinum Award for Best Contact Centre Operations at the CC-APAC Awards 2025 in Hong Kong. After first being crowned Malaysia’s Best Contact Centre Operations (Below 100 Seats), CASB went on to outperform competitors from 16 Asia Pacific countries, impressing judges with its excellence in customer experience, operational discipline, technology advancement, and employee engagement. This milestone not only highlights CASB’s world-class standards but also reinforces Malaysia’s growing strength in customer experience and digital operations.

Commerce Access Sdn. Bhd. (CASB) proudly announces its victory at the Industry Excellence Awards & Gala Dinner 2024, held at the Mandarin Oriental Hotel’s Grand Ballroom on 27 September 2024. CASB received the Gold Award for Best Outsourced Inbound Contact Centre Under 100 Seats, an acknowledgment of its dedication to excellence in Business Process Outsourcing (BPO) and digital solutions.

Commerce Access Sdn Bhd (CASB) proudly announces the renewal of its partnership with MYTV Broadcasting Sdn Bhd (MYTV), the ‘ Free to air’ Digital TV platform with no monthly subscription, for the third consecutive year.

Commerce Access Sdn. Bhd. (CASB), a leader in Business Process Outsourcing (BPO) and digital solutions, has been honoured with the CyberSecurity Malaysia Appreciation Award at the Cyber Defence and Security Asia (CyberDSA) 2024 event.

Commerce Access Sdn Bhd (Commerce Access) and The Halal Development Corporation Berhad (HDC) have unveiled a transformative partnership at Jelajah Halal Malaysia 2023 @ Perak, signalling a ground breaking collaboration in elevating customer service standards within the halal industry. This strategic alliance signifies the fusion of business process outsourcing (BPO) services with the halal sector, ushering in a new era of innovation and growth while simultaneously enhancing HDC’s customer experience to new heights.

Commerce Access Sdn. Bhd (CASB), a company known for Business Process Outsourcing (BPO) and Digital Paper Sdn. Bhd. (DPSB), a cloud solution service provider, has joined forces to introduce the latest in Contact Centre as a Service (CCaaS) technology to Malaysia known as Talkdesk, a leading CCaaS platform.