The Hassle Of Not Outsourcing

Commerce Access Sdn Bhd (CASB) continues to advance its international growth strategy with an official visit to Brunei from 4 to 6 February.

The CASB delegation was represented by Afidah Kamaruddin, Vice President of CASB, and Mohd Shazilie bin Md Zain, Business Development Manager, CASB. They were joined by CASB’s local partner, GLCE Sdn Bhd, represented by Haji Md Metussin Hj Abd Wahab, CEO, GLCE Sdn Bhd, and Jefry Mohd Johari, Vice President, GLCE Sdn Bhd.

As part of the engagement, CASB presented its business process outsourcing capabilities to key stakeholders in Brunei, including:

• Yang Berhormat Pengiran Dato Seri Setia Shamhary bin Pengiran Dato Paduka Haji Mustapha, Minister of Transport and Infocommunications (MTIC), Brunei
• Awang Haji Mahammad Nazi bin Haji Mohammad Yusuf, Permanent Secretary
• Awang Haji Hairul Mohd Doud Haji Abdul Karim, Deputy Permanent Secretary (Infocommunications)

The session generated positive feedback and valuable insights that will guide CASB’s next phase of regional growth.

Built on People, Processes, and Technology

This milestone underscores the strength of CASB’s operational foundation. Our expansion is supported by:

• A dedicated and disciplined team
• Standardized processes that ensure consistency and governance
• High-tech tools that enhance efficiency and performance

Together, these pillars enable CASB to deliver service excellence across borders while maintaining the quality standards our partners expect.

Strengthening Regional Partnerships

Regional growth is not only about market presence. It is about building trust, forming meaningful collaborations, and creating long-term value.

CASB remains committed to being a dependable BPO partner, ready to support organisations across the region with structured, technology-driven, and people-focused solutions.