Outbound Contact Centre
Outsourcing Malaysia

Driving Success Through Proactive Engagement

What is an Outbound Contact Center?

An outbound contact center is a dedicated facility that focuses on making outgoing calls to engage with customers, conduct surveys, telemarketing, and follow up on sales leads. By utilizing an outbound call center, businesses can effectively reach target audiences, generate sales opportunities, and gather valuable customer feedback, all while streamlining their outreach efforts with skilled agents trained to drive engagement and conversion.

Commerce Access offers a comprehensive Outbound Contact Center service, featuring telemarketing, lead generation, debt collections, surveys and feedback gathering, subscription renewals, customer notifications, and fundraising support. Harness the power of proactive outreach to boost your business goals and connect with your audience effectively.

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Our Services

Telemarketing

Lead Generation

Debt Collection

Surveys & Feedback

Subscription Renewals

And many more!

What Others Have To Say

Aminah binti Kamaruddin (placeholder name)
Highly Cooperative Team
Read More
Our department enjoyed working in your team environment and some of our staff get along well with your team.

We are very pleased and appreciate for all the cooperation provided by your team in developing the system. That was really a great idea and it was very helpful for us in managing the complaint system. Indirectly, most calls/ complaints received from the public can be answered immediately especially when there is a water crisis.

We greatly appreciate all the works and cooperations that have been given by your team in handling complaints from the public. If your team have any suggestions to further improve the complaint system, we would be very pleased and looking forward to it.

It’s been a pleasure to work with your team. Handing calls and complaints is never an easy task especially when being scolded and insulted by the public. Congratulation and thank you to all your team for the working commitment. We would highly recommended your service to others.
Aminah binti Kamaruddin (placeholder name)
Highly Cooperative Team
Read More
Our department enjoyed working in your team environment and some of our staff get along well with your team. We are very pleased and appreciate for all the cooperation provided by your team in developing the system. That was really a great idea and it was very helpful for us in managing the complaint system. Indirectly, most calls/ complaints received from the public can be answered immediately especially when there is a water crisis. We greatly appreciate all the works and cooperations that have been given by your team in handling complaints from the public. If your team have any suggestions to further improve the complaint system, we would be very pleased and looking forward to it. It’s been a pleasure to work with your team. Handing calls and complaints is never an easy task especially when being scolded and insulted by the public. Congratulation and thank you to all your team for the working commitment. We would highly recommended your service to others.
Aminah binti Kamaruddin (placeholder name)
Highly Cooperative Team
Read More
Our department enjoyed working in your team environment and some of our staff get along well with your team. We are very pleased and appreciate for all the cooperation provided by your team in developing the system. That was really a great idea and it was very helpful for us in managing the complaint system. Indirectly, most calls/ complaints received from the public can be answered immediately especially when there is a water crisis. We greatly appreciate all the works and cooperations that have been given by your team in handling complaints from the public. If your team have any suggestions to further improve the complaint system, we would be very pleased and looking forward to it. It’s been a pleasure to work with your team. Handing calls and complaints is never an easy task especially when being scolded and insulted by the public. Congratulation and thank you to all your team for the working commitment. We would highly recommended your service to others.

Adding Value To Your Business

Adding Value To Your Business

Increased Revenue

Our telemarketing and lead generation efforts help you acquire new customers and expand your client base, ultimately leading to increased sales and revenue growth.

Improved Customer Relationships

Through surveys, feedback collection, and customer notifications, you can enhance your relationships with existing customers, gather valuable insights, and provide exceptional customer service.

Efficient Debt Recovery

Our debt collection services are designed to recover outstanding debts while preserving positive customer relationships, ensuring a more efficient and ethical approach to collections.

We’re #EverReady To Empower Your Growth – Get In Touch Today!

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