The Hassle Of Not Outsourcing
Are you already outsourcing or only mulling over the idea of it? From accustomed accounting, HR & payroll to product development, sales and marketing there are multiple benefits of taking this approach. And risks at the same time.
Events
CASB Let's Talk CX
August 26, 2025, marked an inspiring milestone in Kuala Lumpur. Pengurusan Air Selangor and Commerce Access partnered to host Let’s Talk CX: The Future of Intelligent Customer Engagement, bringing together more than 100 participants from water utilities regulator & providers as well as professionals from across industries to explore how technology, people, and processes are shaping Malaysia’s customer experience landscape.
The day opened with En. Abdul Halem Mat Som of Air Selangor, who reminded us that “Water is life, but service is dignity.” CCAM President, Mr. Vigneswaran Sivalingam, emphasized that customer experience has evolved into a business strategy, while CASB Vice President, Pn. Hajjah Afidah Kamaruddin, reinforced that “CX is no longer optional, it is a national agenda.”
With contributions from industry leaders including DHL, Malaysia Aviation Group, and Tenaga Nasional Berhad, the forum became a vibrant platform for knowledge-sharing and collaboration. The atmosphere was dynamic and forward-looking, with conversations continuing well beyond the stage.
The highlight video and photo album capture the spirit of the event, a collective commitment to elevate Malaysia’s CX standards and set new benchmarks for the future.
Media Coverage
1. LET’S TALK CX: CASB HIMPUN PEMIMPIN INDUSTRI, BENTUK MASA HADAPAN PENGALAMAN PELANGGAN MALAYSIA
https://www.bernama.com/bm/am/news.php?id=2461814
2. CASB UNITES INDUSTRY LEADERS AT LET’S TALK CX, SHAPING MALAYSIA’S CUSTOMER EXPERIENCE
https://www.bernama.com/en/general/news.php?id=2461813
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